Refund policy

Return & Refund Policy

Last updated: September 28, 2026

Thank you for shopping with Rogine. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn.
Be in the same condition in which you received it.
Include the original packaging, tags, and accessories, where applicable.
Not be damaged, altered, or used beyond reasonable inspection.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. These may include:

Used or worn items.
Items damaged after delivery due to customer use.
Personalized or customized products.
Clearance or final-sale items, where clearly identified.
Gift cards and digital products, where applicable.

3. How to Request a Return

To request a return, please contact us at:

Email: support@rogine.store

Please include:

Your order number.
The name of the item you wish to return.
The reason for the return.
Photos of the item if it arrived damaged, defective, or incorrect.

Please do not send an item back before receiving return instructions from our support team.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@rogine.store.

We may request photographs or other information to help us investigate the issue. If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other solution.

5. Return Shipping

Unless the return is due to an item being defective, damaged, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

Return shipping costs are generally non-refundable unless otherwise required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be granted, such as when an item is returned damaged, used, missing parts, or not in its original condition.