Shipping policy

Shipping Policy

Last updated: September 28, 2026

Thank you for shopping with Rogine. We are committed to processing and delivering your order as quickly and reliably as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or unforeseen circumstances, processing may take longer. If there is a significant delay, we will do our best to keep you informed.

2. Shipping Times

After your order has been processed, estimated delivery times are generally:

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days, where available

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, customs, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the shipping destination, order details, and available shipping method.

From time to time, Rogine may offer free shipping promotions. Any applicable promotion will be clearly displayed on the website or at checkout.

4. Order Tracking

When a tracking number is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the package has been shipped.

5. Delivery Delays

While we work with shipping carriers to deliver orders within the estimated timeframe, Rogine cannot guarantee a specific delivery date.

Delays may occur because of:

Severe weather
Carrier delays
Holidays or peak shipping periods
Incorrect or incomplete shipping information
Customs or regulatory processing
Other circumstances outside our control

If your order appears to be significantly delayed, please contact us at support@rogine.store and we will assist you in checking its status.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at support@rogine.store.

We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered the shipping process.

7. Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

You may also contact us at support@rogine.store, and we will assist you where possible.

Rogine is not responsible for packages confirmed as delivered to the shipping address provided at checkout.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@rogine.store.

Please provide your order number and clear photographs of the package and the damaged item so that we can investigate the issue and determine the appropriate resolution.

9. International Shipping

If international shipping is offered for a particular product, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs duties, taxes, or import charges are generally the responsibility of the customer unless otherwise stated at checkout.